Responsible Gaming
Gaming Should Be Entertainment
At Le Samourai, we believe online pokies should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. It's important to approach gaming with a clear understanding that the odds always favour the house, and any money wagered should be money you can afford to lose.
Please gamble responsibly and within your means.
Age Verification
Online pokies in New Zealand are strictly for players aged 18 years and older. It is illegal for under-18s to gamble. Le Samourai is committed to age verification and responsible player onboarding. If you are under 18, please do not attempt to access our services.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, please reach out for support:
- Chasing losses by gambling more money to try to recover what you've lost
- Hiding your gambling activities or lying to friends and family about the amount you gamble
- Gambling with money intended for bills, rent, or essential expenses
- Feeling unable to control the amount of time or money you spend gambling
- Neglecting work, study, or personal relationships due to gambling
- Experiencing mood swings, anxiety, or irritability when not gambling
- Borrowing money to gamble or gambling to pay off debts
- Continuously increasing bet sizes to achieve the same level of excitement
- Using gambling as an escape from stress, depression, or other emotional issues
Self-Help Tools & Limits
Le Samourai provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount you can lose in a given timeframe
- Reality Checks: Receive periodic reminders during your gaming sessions about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your Le Samourai account
- Account Closure: Request permanent closure of your account if you wish to stop gambling entirely
Contact our customer support team to activate any of these tools, or manage them within your account settings.
Support Organisations in New Zealand
If you or someone you know is struggling with problem gambling, please reach out to one of these trusted organisations:
New Zealand Services
- Problem Gambling Foundation (NZ) — Free counselling and support
www.pgf.nz
Phone: 0800 664 262 - Gambling Helpline — 24/7 support line
Phone: 0800 GAMBLER (0800 426 253)
Free, confidential, and non-judgmental - Dunlewey Addiction Services — Comprehensive support and treatment
www.dunlewey.co.nz
International Services
If you are accessing our services from outside New Zealand, please contact the relevant support organisation for your country:
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom) — National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
If You Need Help, Reach Out Today
Problem gambling is a health issue that can be treated. You are not alone, and help is available. If you or a loved one is experiencing gambling-related difficulties, please contact one of the support organisations listed above.
Remember: Seeking help is a sign of strength, not weakness. Support services are confidential, free, and staffed by trained professionals who understand what you're going through.